FAQ

How do I order cookies?

You can order your cookies and pay via the website.

Your products will then be baked and shipped to you one of two ways; Our Friday Night Drop service (exclusively for BS postcodes) or posted via Royal Mail (Sent once a week usually on a Monday). 

I want to cancel my order

Please let us know as soon as possible if you change your mind. We are a small team and are therefore not checking emails constantly - it may take 24 hours to get back to you.

How much is delivery?

Delivery is done by Royal Mail First Class and is £4.00

We cannot be held liable if you enter your address incorrectly/incomplete. No refunds or replacements will be sent.

Do you offer local pickup? 

We only offer this for cakes, unfortunately. All of our cookies will be posted or delivered by us as part of our Friday Night Drop.

Allergies?

We endeaver to keep all allergens in products separate from one another however all our products are made in the same kitchen, so if you have a severe allergy to gluten, wheat, nuts, dairy etc we would not recommend ordering from us.

Custom orders/catering

If you would like to get in touch in regards to a custom order please email us on hello@savourbakery.com or fill out our form on the 'Contact us' page.

My favourite cookie is gone!

We have a core collection which rarely changes so it may have been a seasional option. We regularly switch up our flavours and add more stock to the website so keep an eye out.

Do you bake the cookies yourself? 

Every single cookie is mixed, baked and packaged by us. Therefore if you receive one that looks a little bit different to the photo, thats why! Trust us, they ALL still taste insane!

I didn't get my order!

That's so frustrating, we're so sorry. Send us an email and we'll see what we can do - hello@savourbakery.com.

How do I order a cake? 

You can order a cake from us via the 'CAKE' page on our website. Or email us with what you would like. All our cakes are available for pickup only, postcode is BS24 7HA, full address is supplied upon order completion.  

Somerset, UK.

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