FAQ

How do I order cookies?

You can order your cookies and pay via the website.

Your products will then be baked and sent out the following Tuesday.

I want to cancel my order

Please let us know as soon as possible if you change your mind. We are a small team and are therefore not checking emails constantly - it may take 24 hours to get back to you.

How much is delivery?

Free delivery! 

We cannot be held liable if you enter your address incorrectly/incomplete.

No refunds or replacements will be sent for wrong addresses

Do you offer local pickup? 

We only offer this for cakes, unfortunately. All of our cookies will be posted.

Allergies?

We endeaver to keep all allergens in products separate from one another however all our products are made in the same kitchen, so if you have a severe allergy to gluten, wheat, nuts, dairy etc we would not recommend ordering from us.

Custom orders/catering

We only create a custom products for an order above 30 items. If you would like to get in touch in regards to this please email us on hello@savourbakery.com or fill out our form on the 'Contact us' page.

My favourite cookie is gone!

It may be that the item has sold out or we swapped it for another - dont worry! We regularly switch up our flavours and add more stock to the website so keep an eye out.

Do you bake the cookies yourself? 

Every single cookie is mixed, baked and packaged by us. Therefore if you receive one that looks a little bit different to the photo, thats why! Trust us, they will still taste insane <3

I didn't get my order!

That's so frustrating, we're so sorry. Send us an email and we'll see what we can do - hello@savourbakery.com.

How do I order a cake? 

You can order a cake through our 'SHOP' page. Pick the cake/sponge/drip you would like, and specify what date you need it for in a DD/MM/YYYY format.

What happens on the day?

Cakes will be available from 11am on the morning of the date requested. If you need to collect earlier please let us know as soon as you can. 

If you have clicked delivery we will email you asking what time if preferable. 

Somerset, UK.

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